(Amended Company title 20th August 2007)

Under the Health and Safety at Work Act 1974 it is the legal duty of every employer, employing more than five persons to produce a written statement of general policy with respect to Health and Safety.

This policy contains our current organisation and arrangements to bring into being this policy.

The contents of this policy, and other health and safety matters will be briefed to staff as part of the induction process and at formal and informal gatherings and safety meetings and briefings.

The following pages make up our Health and Safety Policy and General Arrangements.

United AG Ltd recognise and accept our Legal and Moral responsibilities towards our employees and others who may be effected by our operations.

The Management of Health and Safety at Work Regulations 1992 (MHSWR) introduced the concept of Risk Assessments. United AG will not undertake any duty or responsibility unless a suitable and sufficient risk assessment has been completed.

To enable us to meet our legal obligations in the appointment of competent persons, we have established links with Safety Consultancy Services Ltd., Wickford, to provide health and safety advice and guidance.

Title Page No.

1 Statement by Managing Director 3

2 Organisations chart including reporting lines 5

3 Individual Responsibilities 6

General Arrangements

4.01 Staff selection 10

4.02 Training. (Including young persons) 10

4.03 Risk Assessment 10

4.04 Accident/ Incident reporting 11

4.05 First Aid 12

4.06 Fire 12

4.07 Emergency Arrangements / Security. 13

4.08 Health Hazards (including COSHH and Noise) 13

4.09 Health surveillance 14

4.10 Welfare arrangements 14

4.11 Display Screen Equipment 14

4.12 Access equipment 14

4.13 Method statements 15

4.14 Plant and equipment 15

4.15 Electrical Equipment 16

4.16 Special Risks 17

4.17 Personal Protective Equipment. 18

4.18 Consultation / Communication 18

4.19 Manual Handling 18

4.20 CDM Issues 19

4.21 Disciplinary code (including good housekeeping) 19

5.0 Residents, Public, Visitors and Contractors 20

6.0 Drugs and Alcohol Policy 21

7.0 Violence to staff 22

8.0 Equal Opportunities Policy Statement 23

9.0 Environmental Policy Statement 24

Appendix A 25, 26, 27

Statement - Managing Director

1.1 United AG Ltd have prepared this general health and safety policy statement in conjunction with our health and safety consultant to define our policy relating to health and safety, and to describe the organisation and arrangements for ensuring this policy is communicated to all employees.

1.2 This policy has been written to demonstrate our commitment to the Health and Safety at Work etc. Act 1974 and all relevant legislation.

1.3 In response to changing company circumstances or changes to regulations / codes of practice, this policy will be amended and reissued accordingly.

2.1 As Managing Director I am committed to safe guarding the health safety and welfare of all my employees, visitors, and others that may be affected by our operations.

I will direct, co-ordinate and promote efforts to ensure we provide a safe working environment and safe working practices

The company will so far as is reasonably practicable take all preventative measures and actions necessary to ensure compliance with any current and emerging legislation.

As Managing Director I will ensure that the health and safety policy and its implementation are monitored on a regular basis, through audit and checks.

3.1 As Managing Director I take full responsibility for all matters, including the implementation of this policy, however the day / day implementation and maintenance of the policy has been delegated to appointed personnel.

These appointed personnel are sufficiently competent to ensure that the policy is maintained, and have authority to ensure preventative / corrective actions to prevent accidents and to reduce / eliminate hazards in the workplace are taken where necessary.

All employees are responsible for adhering to this policy and any health and safety procedure, practice or rule relating to their duties.

Employees are also responsible for promptly reporting any potential health and safety concerns or hazards, which they have identified through the course of their work, and co-operating with management in achieving the objects of this policy.

5.1 Planned risk assessments shall be carried out by competent persons with assistance from our health and safety consultant to identify and record potential sources of hazards and risks.

5.2 The operational details for describing how the general arrangements are implemented are covered in this health and safety policy.

Specific company rules and regulations, which are the direct responsibility of employees, are detailed within the employee handbook which is issued to all personnel and updated as required.

5.3 To ensure that these arrangements are implemented in practice, periodic audits / checks and inspections shall be carried out.

5.4 I will ensure through safety briefings and induction, all staff are aware of the contents of this health and safety policy and employee handbook.

5.5 This policy will be reviewed at a frequency not exceeding 6 monthly, or following any accident / incident which could impact upon it.

Signed Date / /

Total = 19 (average)

3. Individual Responsibilities.

The Managing Director has overall responsibility for all matters including health, safety and welfare and for ensuring sufficient financial provisions and resources are made available to meet the company's legal and moral commitment.

Responsible for establishing communication links within the company, including safety meetings and briefings.

Responsible for leading by example and participating in all health and safety matters.

Responsible for ensuring the appropriate enforcing authority and client if required, is informed of any notifiable accident, incident or major injury on site and in the factory area.

Responsible for ensuring procedures are in place for the reporting and investigation of accidents and incidents and entries made in the company accident book are countersigned.

Responsible for providing training, instruction and information to enable all employees to carry out their duties safely, and undertaking competency assessments for staff and operatives.

Responsible for ensuring procedures are in place to enable all staff to receive the company induction briefing and issue of employees handbook and Health & Safety Policy.

Responsible for ensuring procedures are available for all fire safety matters, including establishing contracts for the supply and maintenance of fire safety equipment.

Responsible for establishing contracts with outside agencies to include health and safety consultants.

Responsible for the induction of staff within the office environment.

Responsible for the issue and distribution of the company employee handbook.

Responsible for the regular review and up date of this policy.

Responsible for implementing this health and safety policy, and the health and safety plan whilst on site and ensuring adequate resources are allocated for each contract.

Responsible for providing the focus for all health and safety matters raised by staff and drawing them to the attention of the Managing Director.

Responsible for ensuring procedures are in place for the reporting and investigation of accidents and incidents that occur on site.

Responsible for ensuring suitable and sufficient risk assessments have been carried out, including CoSHH, Manual Handling, PPE etc. and available for staff whilst on site.

Responsible for ensuring generic method statements are localised for site conditions and are briefed and adhered to by staff.

Responsible for establishing contracts with sub contractors.

Responsible for ensuring staff & subcontractors attend site induction training carried out by the main contractor.

Responsible for ensuring access arrangements for working at height, including tower scaffolds are erected correctly and in accordance with manufacturers instructions.

Responsible for ensuring fixed scaffolds erected on our behalf for our use are complete and a suitable for our fitters.

Responsible for ensuring the appropriate enforcing authority and client if required, is informed of any notifiable accident, incident or major injury on site.

Responsible for ensuring processes are in place to enable staff to carry out their duties safely and competently.

Responsible for carrying out site safety inspections and ensuring records are kept.

Responsible for ensuring by visual examination, first aid equipment located within the company vehicles are fully stocked.

Responsible for ensuring records of PAT testing of electrical equipment are maintained.

Responsible for ensuring details of accidents / incidents occurring on site and in the factory are entered in the company accident book and the injured person on site acknowledges the entry by signature upon return to the office.

Responsible for and maintaining the factory staff are fully compliant with the company's requirement for the wearing of PPE.

Responsible for the distribution of PPE equipment to factory staff and obtaining 'signed' records of acceptance.

To provide health and safety advice and guidance out with our own competencies.

We will use these services to provide regular health and safety updates and inspections / audits, including assistance in accident and incident investigations.

On call arrangements have been established with Safety Consultancy Services Limited, Wickford, Essex to enable immediate response to be available.

Responsible for ensuring systems and procedures are developed and implemented for establishing and maintaining staff records for training etc.

Responsible for carrying out the induction of new staff within the factory area.

Responsible for staff machine training and completing the competency matrix, which is to be kept up to date and available for reference.

Responsible for acting and correcting any reported defects to plant and equipment.

Responsible for acting and correcting any reported defects to electrical equipment.

Responsible for isolating any reported malfunction with plant and machinery and reporting this to the Contracts Director and/or assistant.

Responsible for electrical equipment that is suspected of being defective and taken out of service by the operative, reporting it to the Contracts Director and/or assistant.

Responsible for and maintaining the factory staff are fully compliant with the company's requirement for the wearing of PPE.

Responsible for the supervision of staff in the factory in general, to include staff under the age of 18 using hand held tools only.

Responsible for ensuring first aid arrangements are in place in the factory and offices in accordance with company policy and replacement items of equipment are available.

Responsible for maintaining the visitor's book situated on the reception desk.

Responsible for ensuring fire fighting equipment is maintained under contract.

Responsible for ensuring safety data sheets are obtained from suppliers of products, which could be considered hazardous to health.

Responsible for their personal health and safety and ensuring all duties are carried out with minimum risk to themselves and others.

Duty to co-operate with all instructions and office//factory/site rules and not recklessly interfere with anything that has been provided for their health and safety, or undertake any duty for which they are not trained, certificated or authorised.

Must ensure all accidents and incidents are reported to the Contracts Director or/ assistant, and an entry made in the company accident book.

Not use any substance or chemical considered hazardous to health unless in possession of a CoSHH assessment or summary of the product safety data sheet.

Attend any request for training / briefing including induction training and skills training.

Duty to wear Personal Protective Equipment as directed by the Production Manager or Contracts Director, or from method statements or risk assessments and ensure it is maintained, and fit for purpose.

Duty to ensure you arrive fit for work and not under the influence of any drugs, including those supplied by prescription which could have a detrimental effect on your performance, or under the influence of alcohol.

Responsible for maintaining provided welfare facilities to a clean and tidy manner at all times.

Ensure they are familiar with the arrangements contained within this health and safety policy and employees handbook.

4.01 Staff Selection

United AG Ltd operates an equal opportunities policy.

(See section 8.0 of this policy and section H of the employee's handbook) Staff are selected on their ability to carry out a specific task in a safe manner.

Recruitment procedures ensure that staff members have the physical and mental attributes, or will achieve them through training and experience, to carry out the tasks they are selected for.

All staff joining our Company are required to undergo safety induction training applicable to their position and duties.

Induction training will include ensuring staff are familiar with this health and safety policy and the arrangements contained herein.

Upon completion of induction training staff are provided with an employee handbook as aide memoir of their responsibilities.

Staff will undergo instruction in basic health and safety including fire safety and accident / incident reporting as applicable to their duties and responsibilities.

We appreciate the need to recruit, encourage and develop young persons within the aluminium and glass industry; however we appreciate the additional risks introduced with the employment of young persons.

We will ensure all young persons and new recruits to our organisation are fully trained and given the opportunity to develop their skills within the working environment and at technical colleges.

Records are kept for all staff attending training, in the location of the reception area.

The assessment of risks to health and safety whilst carrying out our core activities throughout the workplace and site has been carried out generically; these risk assessments are then reviewed against local site conditions by the Contracts Director.

Qualitative analyst using a 4 x 4 matrix of 'Probability' and 'Severity' for the basis of our risk assessments.

Residual risk ratings are categorised into High, Medium, Low and remote values, tasks assessed with a High-risk rating will not be undertaken.

Task rated, as Medium will be re – examined to consider additional control measures to reduce this value to ALARP.

Task allocated a low risk rating will be undertaken provided all staff are familiar with the control measures. (See attached)

We will seek advice from our health and safety consultant to ensure risk assessments are relevant to each location and our operation.

The findings of the risk assessments are recorded using a pro – forma and included in method statements. Records are held at our main office.

It is the responsibility of the Contracts Manager to ensure copies of risk assessments are available on site and staff are aware of the findings and control measures.

Staff will be expected to co-operate and implement the control measures identified, and wear personal protective equipment (PPE) as required.

Details of risk assessments will be reviewed 6 Monthly or following any accident / incident which could impact upon them.

All injuries or damage resulting from accidents, however minor, will be recorded in the United AG Ltd accident book, located in the reception area office.

Staff reporting accidents from site will initially telephone details to the Contracts Director who will contact his assistant to make an entry in the office accident book. Staff reporting accidents within the factory area, will report directly to the contracts assistant who will make the entry into the accident book.

Site staff will confirm the entry by counter signing the book when they return to the office. The Contracts Director will counter sign each entry in the accident book for site accidents and the Managing Director will counter sign each entry for factory incidents, both will ensure appropriate control measures are implemented to prevent reoccurrence

Where identified under the Reporting of Injuries, Diseases and Dangerous Occurrence Regulations 1995 (RIDDOR) the Managing/Contracts Director, will forward details to the appropriate enforcing authority after seeking advice from our health and safety consultants.

Injuries received to visitors, or contractors working on site, will be treated in accordance with this policy.

The initial reporting of incidents, unsafe acts and hazards is to the 'on site' Contracts Manager or appointed person of the Principal Contractor. Reporting of such within the factory area is to the Contracts Director and/or assistant.

All accidents requiring treatment by a qualified first aider will be investigated.

Details of the location of accident book and procedure for reporting accidents will be given to staff at the induction safety briefing.

The company will keep a report of any accident investigation together with any photographs, statements or other relevant material for use by our insurers or legal advisers.

Details of all accidents will be kept on file for a minimum of 5 years from the date of the accident.

First Aid

United AG Ltd have made suitable and sufficient first aid arrangements.

Within our company we have identified the need to have three HSE qualified first aid personnel.

We will encourage members of staff to attend first aid training.

Travelling first aid kits are provided in all company vehicles and at the office.

It is the responsibility of the vehicle drivers to ensure first aid equipment provided in the vehicle is fully stocked and available for use, the Contracts Director, will confirm this by undertaking regular checks on vehicles.

Staff will be made aware of the nominated first aiders and location of first aid equipment during the company induction briefing.

The qualified first aider is responsible for the maintenance and up keep of first aid equipment in the office and factory area, ensuring adequate supplies are available to replenish used equipment.

All members of staff are responsible for the informing the first aide personnel if they use first aid equipment.

Fire

Whilst undertaking our core activities the risk of fire is considered low, however we will continually review this statement to ensure its relevance.

The receptionist ensures fire-fighting equipment provided for the factory and office areas is supplied and maintained under contract.

Emergency Arrangements / Security

Site-specific emergency arrangements will be identified and detailed in project health and safety plans; we will ensure all staff working on site are familiar with local arrangements through site inductions carried out by the principle contractor.

Whilst undertaking work in domestic or occupied premises we will ensure strict arrangements are in place to ensure security of resident's property is considered at all times.

Whilst undertaking this work we will remind the occupants of the need to exclude children from our worksite and to keep a watchful eye upon them whilst work is carried out.

Health Hazards (including COSHH, and Noise).

No substance or process which could be classified as hazardous to health, will be either allowed onto site/factory or undertaken until a product safety data sheet has been made available, and a COSHH assessment undertaken with the findings briefed to staff concerned.

It is the responsibility of the estimating manager to obtain copies of product safety data sheets from our suppliers and the responsibility of the Contracts Director to carry out COSHH assessments.

Where appropriate generic assessments will be undertaken and then 'localised' for each site condition.

The assessment will include storage, handling, and use and identify control measures required to reduce the risk.

Elimination of harmful substances will be considered a priority; if this is not possible, substitution to a less harmful substance will be considered.

As a final control measure Personal Protective Equipment (PPE) will be considered.

Copies of COSHH assessments and product safety data sheets will be issued to relevant staff or included in method statements.

Our health and safety consultant has advised us that whilst carrying out our core activities the problems of exposure to excessive noise does not arise.

In conjunction with our health and safety consultant we will review this statement to ensure it remains appropriate.

Health surveillance

Whilst undertaking our core activities staff are not exposed to health risks that require medical surveillance.

Vibration – We have considered the risk of vibration when using hand held tools, this risk has been assessed as minimal and staff have been reminded that such tools are to be used for no more than 15 minutes continuously.

Welfare arrangements

On-site welfare arrangements will be established by the principal contractor and detailed in the health and safety plan.

We will confirm with the principle contractor that our staff have the use of facilities provided.

Suitable and sufficient welfare facilities are provided for staff working in the factory environment.

Staff are reminded that the welfare facilities provided in the factory area, are to be kept clean and tidy on a regular basis.

The use of display screen equipment is restricted to the personal computers located in our main offices.

Assessments have shown, the staff using this equipment have complete control over their work routine and are able to manage and limit the time spent viewing the screen.

As use is limited and the ability to break from DSE duties, persons using the DSE are not identified as users as defined in the regulations.

Access Equipment

Ladders.

We are mindful of the 'Work at Height Regulations' and therefore confine the use of ladders for access purpose and limited use only.

It is the responsibility of the person using the ladder to check before use to ensure that no defects are present.

Where a ladder has been identified as damaged, it will be taken out of use immediately, and the Contracts Director informed.

An assessment will be conducted to ascertain the required numbers and types of equipment to be used on each site taking into account the work to be carried out.

General health and safety training will be provided to the operatives and will include the recognition of hazards and control measures required relating to the use of stepladders.

Mobile tower scaffolds are used on site for certain operations as indicated in method statements, suppliers from our approved list provide these mobile tower scaffolds and scissor lifts.

Towers are erected in strict accordance with supplier instructions and checked on site by our certificated individual users. The placement and usage of scissor lifts are as instructed by the supplier and operated accordingly by our certificated users.

If we require the use of fixed scaffolds, we will liase with the Principal Contractor.

Fixed scaffolds will only be provided for our use by the Principal Contractor as we do not have the competency or training to erect or alter fixed scaffolds.

Prior to using scaffolds provided for our use we will request confirmation from the principle contractor, confirming the scaffold has been erected safely and is fit for our use.

Method statements

Site specific method statements are produced where risk assessments have identified the need to provide a breakdown of the work activity.

Generic method statements for our core activities have been produced; these will be reviewed against local conditions and amended as required.

The Contracts Director will ensure method statements are briefed to staff prior to the commencement of site activities.

Copies of the method statements will be made available to the Planning Supervisor for possible inclusion in the health and safety file.

Plant and Equipment.

The use of plant and equipment presents additional hazards and risks.

All plant and equipment provided for use is subject to regular, and where applicable statutory testing / inspection and maintenance.

All plant and equipment is identified and registered in the company inventory and is subject to regular maintenance and checks.

The following items of plant and equipment are in regular use whilst carrying out our core activities:

Punch Tooling, Bench Drill, Power Crimper, End Miller, Bead Saw, Double Mitre Saws, Copy Router, Air Tools, Hand Tools, CNC Machine Station.

Where applicable, only staff trained and assessed by the Production Manager will be allowed to operate powered plant and equipment.

It is the responsibility of the Production Manager to establish and maintain a competency matrix indicating the member of staff and their competency to operate certain items of plant and equipment.

Person under the age of 18 will only be allowed to operate hand held tools, this under strict supervision of the Production Manager.

Staff are required to examine and inspect each item of plant and equipment before use. Any item suspected of being defective, will be reported to the Production Manager who will take the item out of service and report it to the Contracts Director and/or assistant.

Electrical Equipment.

The use of electrical equipment introduces hazards from electrical shock, fire, explosion and possible tripping hazards.

Where practical reduced voltage (110v) or battery operated electrical items of plant and equipment will be provided.

The factory has been fitted with an RCD to reduce the risk of electric shock.

All items of electrical equipment are subject to regular inspection and test.

Portable Appliance Testing (PAT) will be carried out at 6 monthly intervals by use of outside parties and results recorded, copies of PAT records will be held by the Contracts Directors assistant.

All extension leads used are subject to the same test procedures as identified for portable equipment.

It is the operative's responsibility to visually check and examine each item of equipment in use, and not misuse it.

Upon discovering any item of electrical equipment suspected of being defective, the operative will be required to take it out of service and report the matter to the Production Manager who will report it to the Contracts Director and/or assistant.

Special Risks.

The following is an example of the generic risks and hazards associated with our core activities.

Staff engaged in any of the activities identified above will not be allowed to carry out any work until a suitable and sufficient risk assessment has been completed.

The Contracts Director seeking advice from outside parties as necessary will complete the risk assessment.

Personal Protective Equipment (PPE).

The need to wear PPE will be identified from risk assessments and method statements.

Staff are issued with PPE appropriate to their activities.

Staff issued with PPE will acknowledge receipt by signature and are responsible for ensuring it is suitable, maintained and fit for purpose.

All PPE issued will be manufactured to the relevant British or European Standard and marked with either BS or CE identification.

Consultation / Communication

Staff are encouraged to raise all matters of concern including health and safety issues to the Contracts Director - for site concerns and the Production Manager – for factory concerns.

United AG Ltd recognise the importance of good communication and consultation as a means of motivating staff and providing a feeling of belonging.

The staff at United AG Ltd do not have a formal staff representative for health and safety measures but are encouraged to raise matters either individually or as a group.

Consultation with staff takes place at safety briefings and at regular intervals.

Staff are informed at the induction briefing and are issued with the company employee handbook which details management's commitment to good communications and the importance of their contribution in drawing their attention to any health and safety short falls.

In the unlikely event of staff having a grievance the companies grievance procedure is detailed in the employees handbook.

Manual Handling

Under the Manual Handling Operation Regulations 1992, we recognise our responsibilities and duties to ensure manual handling operations are kept to a minimum.

Initial assessments have been carried out and where a residual unacceptable risk exists to staff a different method for carrying out the task, or the use of mechanical equipment, will be considered.

Staff are aware of good handling techniques and are encouraged to offer suggestions for further improvements.

Generic assessments will be undertaken and recorded and will form the basis for local assessments.

Staff will be briefed on the findings of the assessments and reminded of the control measures during safety briefings.

Assessments will be reviewed following any accident / incident which could impact upon the assessment finding.

Accident trends, which identify handling problems, will be investigated and use of outside agencies sought for advice.

CDM issues

We currently do not possess the resources to undertake the duty holder's roles of Principal Contractor as identified under the Construction (Design and Management) Regulations 1994.

If we are requested to undertake this duty we will notify our health and safety consultants and seek their assistance and advice.

Whilst on site we will work closely with the principal contractor and planning supervisors to assist them in meeting their legal obligations.

Disciplinary Code including good housekeeping

United AG Ltd recognise the importance of good communication and co-operation of all staff.

In the unlikely event of staff breaching our established code of conduct, including failure to comply with this policy and general health and safety matters, disciplinary action will be considered.

United AG Ltd place great importance on strict codes of practice and behaviour and will not tolerate discretion's in the following areas, racial / sexual harassment, use of foul or abusive language, breaches of health and safety duties or responsibilities including failure to comply to management's request to wear PPE.

Details of our disciplinary code are contained within the employee handbook, which is issued to all staff at the company induction.

The need for tidy sites is recognised by management and staff.

Senior management and supervisor will conduct regular visits and audits to ensure all sites are kept tidy and free from tripping hazards.

Residents Public, Visitors and Contractors.

In order to undertake our duties and responsibilities safely we require full co-operation from residents, members of the public and visitors to our offices and sites.

All visitors to our office and factory are required to report to reception and sign the visitors book whilst awaiting instructions.

Whilst working in occupied domestic premises we will ensure residents are fully informed before hand of our proposed activities and timescales.

We will remind all residents of the curiosity of children and to be mindful of their behaviour.

We will ensure all worksites remain tidy and any item of equipment or redundant equipment or materials are placed within a secure area.

We will ensure members of staff are not placed in any situation, which could compromise their integrity, where appropriate staff will work accompanied.

If we are required to appoint a sub contractor, we will expect them to comply to our standards and conform to all health and safety rules.

Prior to appointment we will request copies of the sub contractors health and safety policy, for review by the Contracts Director and our health and safety consultants.

Method statements detailing the proposed method of work, will be generated by the Contracts Director and submitted to the sub contractor for acceptance, prior to the commencement of the activity on site.

All work will be carried out in accordance with the relevant statutory provisions taking into account the safety of other contractor's residents, our employees and members of the public.

Assessment of risks associated with any substance, process or work activity, which could be considered hazardous to health, must be provided by the sub contractor before work commences.

Any material or substance brought on site which has health, fire or explosion risks must be used and stored in accordance with regulations and current recommendation, information must be given to our company health and safety representative. Any injury sustained or damage caused by sub contractor's employees, must be reported immediately to our site supervisor and/or the principle contractors representative on site.

This statement sets out our policy in respect of any employee or contractor whose proper performance of their duties is or may be impaired as a result of drinking alcohol or taking drugs and is included in the employee handbook.

United AG Ltd will take all reasonable steps to ensure that employees or contractors are made aware of the contents of this statement.

It is a requirement of United AG Ltd that no contractor or employee shall:

2) Report for duty in an unfit state due to the use of alcohol or drugs.

4) Consume alcohol or drugs whilst on duty.

A programme of screening will be put in place to detect the use of alcohol and or drugs where abnormalities of behaviour prompt managerial intervention.

STATEMENT

I have read and understood the policy on drugs and alcohol above.

Name ...........................................................................................

Signature .........................................................................................

Date ...............................................................................................

It is a regrettable fact of life, staff could be exposed to violence whilst undertaking their duties or travelling to or from their place of work.

Staff have been informed of the need to avoid confrontational situations where possible.

This is achieved by attempting to pacify the aggressor by means of continual liaison and correct use of non-aggressive body language.

Staff have been trained to recognise situations reaching beyond their control and the need to protect them as paramount.

If staff are required to enter homes of known aggressors, we will seek advice from the housing association or municipal authority and agree a safe method of working.

Staff are not expected to enter residents premises alone and will leave immediately if they feel threatened in any way.

Staff forced to leave residents premises in this way will be required to report the matter to the Contracts Director.

United AG Ltd will not tolerate verbal or physical aggression directed towards our staff and will seek to take action against such persons.

We will seek to impose the maximum penalty in the event of such cases reaching prosecution level.

This policy statement supports the equal opportunities Policy as stated in section H of the employee's handbook.

Our company recognises that in society, groups and individuals have been and continue to be discriminated against on certain grounds.

In order to work towards eliminating discrimination, the company has adopted the following equal opportunities statement:

We recognise our legal requirements as detailed in the Race Relations Act 1976 and the guidance contained in the Commission for Racial Equality Code of Practice in Employment.

Our company provides an aluminium manufacturing and installation service and is committed to ensuring equality of opportunity in employment and a high level of service to all customers.

The aim of its equal opportunity policy is to ensure that no applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality, ethnic or national origins, marital status, having dependants, being gay, lesbian, disability, social class, trade union activity or religious belief.

Avoidance of damage to the environment forms an integral part of United AG Ltd management of safety.

Within our company we use limited amounts of recyclable products, however we recognise the limited supply of natural resources and have therefore adopted an environmental policy based upon good practice and current legislation.

Environmental issues are considered throughout all our fabrication and installation activities.

We intend to fulfill our commitment to ensuring that our activities have minimum impact upon the environment.

We will ensure our suppliers have in place environmental policies for the procurement and manufacture of goods.

Where practicable we will consider the re – use and repair of equipment.

Equipment requiring replacing will be examined for the possibility of separating recyclable materials.

Materials for recycling will be stored separately from materials for disposal.

Aluminum materials for recycling are stored within our premises and collected on a monthly basis by a reputable recycling organization.

Details of our environmental policy are included within the employee handbook, which is issued to all staff.

Appendix A Risk Assessment Matrix